Privacy and cookie policy
How we look after the information you share with us.
Last updated: 12 November 2026
Who we are
Hearwell provides ear wax removal and ear health checks as home visits across the LE postcode area and at our clinic at Honeycomb Health Clinic, 31 Long Street, Wigston, LE18 2BP. Hearwell is led by Fateema, an HCPC-registered Audiologist, and is responsible for the personal information described in this policy.
If you have any questions about your information, contact us at info@hearwellhearing.uk or on 07356 233791.
What we collect and why
- Enquiries: when you use our contact form, call, email or message us on WhatsApp, we collect the details you give us (such as your name, phone number, email address, address and message) so we can reply and arrange your appointment.
- Appointments: to provide safe care we record relevant health information, including your answers to our medical questionnaire, what we find when we examine your ears, the treatment provided and any aftercare advice.
- GP referrals: if something needs further medical attention, we will discuss this with you and, with your agreement, write to your GP.
We use your information only to respond to you and to provide, record and follow up your care. We never sell your information or use it for marketing without your permission.
Our legal basis
We use your contact details to respond to your enquiry and to provide the service you ask for. Health information is used because it is necessary to provide you with healthcare, and is handled in line with UK data protection law and the confidentiality standards set by the Health and Care Professions Council (HCPC).
Who else handles your information
- FormSubmit (formsubmit.co) delivers messages sent through our contact form to our email inbox.
- WhatsApp: if you message us on WhatsApp, WhatsApp’s own privacy policy also applies to that conversation.
- Honeycomb Health Clinic: clinic appointments in Wigston are booked through Honeycomb Health Clinic, who handle your booking details under their own privacy policy.
- Your GP: only if a referral is needed, as described above.
How long we keep it
Enquiries that don’t lead to an appointment are deleted once they are no longer needed. Clinical records are kept securely for the length of time required by current UK data protection law and professional guidance on health records, and are then securely destroyed.
Keeping it safe
We keep your information secure and limit access to the people who need it to provide your care.
Cookies and this website
This website does not use advertising or tracking cookies, and we don’t use analytics. It stores one small note in your browser so that the cookie message doesn’t appear on every page.
Some parts of the site are loaded from other providers: our fonts come from Google Fonts, and our Google reviews are shown using a third-party reviews widget. When these load, the provider receives basic technical information such as your IP address, in line with their own privacy policies.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it or, where the law allows, delete it. To make a request, email info@hearwellhearing.uk. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.